Client interfaces don't all use the same wording: the same entry point may be called “Subscription” or “Profile” on desktop, and “Subscription group” or “Server” on mobile. The steps below use the most common names. If you can't find the entry, search the client for “subscription”, “profile” or “server”; if it's still missing, look it up by platform name in the Help Center.
Create an account
Open the sign-up page of the VPNAW user panel. The form has just two fields — a username and a password. That's all you need to register: no email address, no other details. The panel's login entry sits in the top right corner of every page, and the sign-up page is one click from the main button on the home page.
Your username can't be changed after registration and is the only credential used to log in, so save it in your password manager right away. Use a password of at least 12 characters mixing upper and lower case letters, numbers and symbols, and don't reuse one from another site. Submit the form and you're logged in automatically, straight into the user panel.
From then on, use the “Log in” button in the top right corner of any page to reach the panel. Your session is stored in the current browser, so switching devices or browsers, or clearing browser data, means entering your username and password again.
Choose a plan and place your order
Once you're logged in, go to the Plans section of the panel. VPNAW offers two billing models: monthly subscriptions and data packs. Both use the same pool of routes — the only difference is how data is counted and when you renew.
Monthly subscriptions come in three tiers: ¥9.9/month for 60GB, ¥18/month for 250GB and ¥28/month for 500GB. Data resets every month on the activation date, so your allowance returns to full on the same day each month, and unused data doesn't carry over. If you want to move up a tier mid-cycle, the difference is prorated by the remaining days — no need to wait for the next period.
Data packs come in three tiers: ¥158 for 300GB, ¥358 for 1000GB and ¥658 for 3000GB. They last until used up and never expire, which suits irregular usage — a burst every few months rather than a steady monthly flow.
How to choose: if you connect daily and your monthly usage is steady, the monthly subscription has the lower unit price; if you only connect on the occasional business trip or holiday, a data pack is less to worry about, since nothing is lost in a month you don't use. If you're unsure, start with the smallest tier, watch your actual usage in the panel for a month, then decide whether to move up a tier or switch to a data pack.
Once you've picked a tier, go to checkout; payment is accepted via Alipay, WeChat Pay or USDT. After payment the order appears in the Orders section of the panel, and its status changes from “Pending payment” to “Active” — your allowance takes effect at that moment, and only then does the subscription link become usable.
Every plan is covered by a 60-day refund. If the routes or the client don't work out for you, just open a ticket in the panel — no further explanation needed.
Get the subscription link in the user panel
Once your plan is active, go back to the Overview section of the panel and find the “Subscription link” entry, usually with a copy button next to it. This link is what the client actually needs — it isn't an installer or a web page, but the address your client uses to fetch your server list.
It looks roughly like this (the example below is not a working address):
https://example.com/sub?token=YOUR_TOKENThe token in the link works as your account credential. Once the client saves the link, it automatically pulls the latest server list at a fixed interval: when a new region is added, a machine is retired or a route type changes, the client syncs on its next refresh — no manual adding or removing of servers. That's why “get the subscription” is a one-time step, and switching servers afterwards happens entirely inside the client.
Treat the subscription link like your account credentials: don't forward it to public groups or forums, and don't share screenshots of it. If you suspect it has leaked, reset the subscription address in the panel — the old link stops working immediately — then import the new link on each of your devices.
If the subscription link isn't showing in the Overview section yet, first check that the order status is “Active”; orders still pending payment don't generate a link. Once that's confirmed, copy the link and keep it for the next step.
Install a client and import the subscription
Clients aren't downloaded from marketing pages, and there are no direct installer links — sign in to the user panel, open the Downloads section and grab the client for your system. The installers are tied to your subscription credentials, so only accounts with an active plan get the current working version. There's one for each of five platforms: installers for Windows, macOS, Android and Linux, and the App Store for iOS.
One account's subscription can be imported on as many devices as you like, with no limit on simultaneous connections. The sections below show where the import entry lives on each platform — the logic is identical on all four: paste the link, save, update once manually, then pick a server and connect.
Windows
Once installed, open the client; the left side of the main window usually has a “Subscription” or “Profile” section. Open it, find the “Add subscription” or “New profile” field, paste the subscription link you copied in the previous step, give it any name you like (for example “VPNAW”) and save.
Back in the list, right-click or click the subscription and choose “Update” — this is what actually makes the client fetch the server list. Once the update succeeds, the server list appears in the main window grouped by region, with as many entries as the route count shown in the panel. After that the client updates automatically at its own interval, so you normally don't need to click again.
Pick a server in the region you want and turn the connection on. On the first connection Windows may show a firewall prompt — just allow the app through. If it asks for administrator rights, that's normal: the client needs to create a virtual network adapter.
macOS
The macOS client works much the same way as Windows: open the app, find the “Subscription” entry in the sidebar, paste the same subscription link, save, then update once manually and the server list appears.
The app leaves a small icon in the menu bar, so day to day you can switch servers and toggle the connection from there without keeping the main window open. If macOS blocks the installer when you open it, allow it once under System Settings → Privacy & Security and it won't ask again. On the first connection the system shows an “allow VPN configuration” prompt — enter your Mac login password to confirm.
Android
Get the Android installer from the Downloads section of the panel. After installing, open the app — the bottom bar or side menu usually has a “Subscription group” or “Profile” entry. Tap the plus icon in the top right, choose “Import from link” or “Add subscription”, paste the subscription link and save.
Go back to the home screen and tap the group you just added; the client fetches the routes and expands them into a server list. Select a server and tap connect — Android shows a “Connection request” prompt, so tap OK. This prompt only appears the first time.
On Android, add the client to the battery optimization whitelist. Otherwise the system may cut the connection while saving power in the background, which shows up as the connection suddenly dropping after a while and coming back when you reopen the app.
iOS
The iPhone and iPad client comes from the App Store. Open it and go to the “Subscription” page, tap add in the top right, paste the subscription link into the field, save, then go back to the home screen and pull to refresh once — the routes appear as a group.
When you tap connect, iOS asks “App wants to add VPN configurations” and requires Face ID, Touch ID or your passcode; once confirmed, a VPN badge appears in the status bar. iOS only allows one VPN tunnel at a time, so if you have another networking app installed, don't run both at once — otherwise you can end up with a “connected” indicator while traffic isn't actually going through the route.
After importing on any of the four platforms, you'll see a server list grouped by region. If you can't find the subscription entry in a particular client, search the Help Center by platform name — it lists more detailed menu locations for each client.
Connect and verify it works
A “Connected” status in the client is only a local state — it doesn't mean traffic is actually going through the route. Three checks tell you whether it's working.
First, check the exit IP. While connected, open any IP lookup page and see whether the returned IP location matches the region of the server you selected. If you picked a Japan server but the result still shows your local region, traffic isn't going through the route — or the client has only switched its interface to the connected state.
Second, check the DNS location. DNS results should resolve inside the server's region or the provider's network, not your local ISP. If the IP has changed but DNS still points to your local ISP, you have a DNS leak, and some sites will still identify you by your local location.
Third, verify per-app routing. The Windows and Android clients support splitting traffic by app: put your browser in the proxy list and leave other apps on a direct connection, then open each and compare the exit IPs they report. This confirms the routing rules really work as intended, rather than sending all traffic down the same path.
If one of the three checks doesn't line up, work through these in order: is a server actually selected in the client, is the connection toggle really on, and is the subscription updated to the latest version. Most “looks connected but isn't routing” cases come down to these three. Step-by-step troubleshooting by scenario lives in the Help Center and isn't covered here.
FAQ
Do I need an email address to sign up?
No. A username and password are all you need, and you can log in to the user panel right away. The username is your only credential and can't be changed after registration, so save it in your password manager straight away.
How many devices can one subscription be used on at the same time?
As many as you like. The same account's subscription link can be imported on any number of devices, with no limit on simultaneous connections; sharing one account across a few home computers, phones and tablets is normal use.
What if the server list in the client is empty?
First confirm the order status is “Active”, then check that the subscription link was copied in full (no missing characters at the end, no stray spaces), and click “Update” once manually in the client. If it's still empty after all three, look up your client by name in the Help Center.
Can I share my subscription link with friends?
Better not. The subscription link works as your account credentials, and anyone who has it can use your allowance. If it leaks by accident, reset the subscription address in the panel — the old link stops working immediately — then import the new link on your own devices.
Can I get a refund if it isn't for me?
Yes. Every plan is covered by a 60-day refund — just open a ticket in the panel, no further explanation needed.
Go deeper
This page keeps to the essentials. The longer reads live on the pages below — jump to whichever you need.